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13 Sep 16 - Business Customer Service News

How start-ups can deliver top customer service in the digital age
Most start-ups acknowledge that offering top-class customer service is a vital part of becoming a successful business. But one of the biggest challenges of ...

Optus tempts cost-conscious small businesses with big multi-service discounts
The Optus SMB 'multi-service discount” is available to new and existing business customers who connect two or more new eligible services, as the telco puts pressure on its main rivals Telstra and Vodafone to increase its marketshare in the small ...

Shoppers complain of "absolutely disgusting" customer service at ...
Customers hoping to pick up a bargain at Masters Home Improvement stores are using to complain about poor customer service and disgruntled staff as the ...

Optus Offers Discounts On Small Business Mobile Plans
... and medium business (SMB) customers up to 20% discount when they sign up for new mobile phone plans. Here's what you need to know.

Masters fire sale: Customer service is 'absolutely disgusting ...
IT'S like the Dick Smith sale all over again. Failed home improvement store Masters' closing down sale has descended into chaos, with confusion reigning over ...

Vodafone acquires Lebara's Australian mobile business
... brand presence and loyal customer base in Australia, and we see opportunities to grow the business further,” said Vodafone chief strategy officer Dan Lloyd.

How Apple's new iMessage could be a tool for your business
Reactive services only respond when prompted by a customer, such as a customer support bot. Proactive bots send messages unprompted, which Ravone says is difficult to get Facebook's approval for.

Westpac invests in uno to disrupt mortgage brokers |
Westpac has spent $16.5 million on an equity stake in the fintech uno home loans, putting pressure on brokers.

Customer Servitude NOT Service
The next BAD customer service story: AT&T COMPANY stores have their own 800 number to help out their sales people.

Maxim Crane Works Continues Expansion to Service Additional Customers
PITTSBURGH--(BUSINESS WIRE)--Maxim Crane Works, LP has continued to expand its customer service focus by expanding into 5 new locations and acquiring the former core fleet of crawler cranes of Essex Crane Rental Corp.

How to build a $20 million company in four years
It stole the daily deal sites' thunder to achieve 338 per cent growth in 2015.

Jesta IS Enhances Customer Experience with New Mobile App
MONTREAL--(BUSINESS WIRE)--Jesta I.S., a leading provider of integrated software solutions for wholesalers, retailers and brand manufacturers, is thrilled to announce the launch of its brand new mobile app - “Vision Suite Support” - to further enhance ...

Financial web 2.0 is here and customer calling the shots
Banks and large enterprises are connecting directly to technology platforms to offer financial services in a cost effective, scalable and intelligent manner.

Microsoft snatches HP CRM and service business from rivals Salesforce and Oracle
In what has to be characterized as huge win for Microsoft, it announced this morning it had secured a 6-year deal with HP, Inc to run Microsoft Dynamics' customer relationship management (CRM) and service software. What's more, it grabbed this deal at ...

Wayfair Opens Doors to Bangor, Maine Customer Service Facility ...
Wayfair Inc. (NYSE:W), one of the world's largest online destinations for home furnishings and décor, today announced the opening of a new cust.

Godfreys MD John Hardy reckons his rivals' customer service sucks
Banking & Finance · Mining · Energy · Telecommunications · Retail · Transport · Media & Marketing · Accounting · Legal · Small Business · Insurance · Infrastructure · Health · Construction · Tourism · Manufacturing · Agriculture · Environmental ...

ABN AMRO Heightens Customer Service and Employee Engagement with Verint Solutions
WEYBRIDGE, England & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint Systems Inc. (NASDAQ: VRNT) today announced that one of the Netherlands' leading financial services organizations, ABN AMRO, is using its Verint Workforce Management software to ...

Going Mobile: Why Customers Want Wireless Communication
In an era when mobile communications are a defining feature, many businesses are reassessing their customer service practices to better meet customer needs, but confusion is rife.

Customer Disservice Is the World's Hot New Business Model
But behind every customer service crisis there apparently lurks an opportunity to make money. My IATA colleague had forewarned me that the British government was going to use the crisis at passport control as an opportunity to collect revenue from ...

Fidelity's Workplace Retirement Business Adds $65 Billion in New ...
Fidelity's 1H 2016 retirement trends news release highlights nearly $65 billion in new assets from 1350 employers through the first half of thi.

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